How refunds work

You may request a full refund within 14 days of your purchase date. We refund the full price you paid, including any sales tax charged, and we do not hold back processing fees. To request a refund, email [email protected] from the address you used to enroll, and include your name and the course name. You do not need to give a reason. We will confirm your request within 2 business days and issue the refund to your original payment method. Your bank or card issuer usually posts it within 5 to 10 business days, and sometimes longer. When a refund is issued, your access to the course ends.

After 14 days and renewals

After 14 days, purchases are not refundable, except where the law requires otherwise. Access lasts 365 days from enrollment and is not prorated if you stop using the course early. There are no automatic renewals or recurring charges. If you buy a new enrollment after your access ends, that purchase has its own 14-day refund window.

Charges on your statement

Charges for purchases from Umbrella Training Academy will appear on your payment card statement as UMBRELLA TRAINING. If you have questions about a charge or do not recognize a transaction, please contact us at [email protected]. Our support team will assist you in reviewing the transaction and resolving any billing concerns.